Sales Coordinator / Executive - Customer Fulfillment

QUALIFICATIONS & EXPERIENCE

• Age between 20 and 25 years.
• Male or Female candidates are welcome to apply.
• Excellent command of written and spoken English.
• Good working knowledge of Microsoft Office, particularly Word and Excel.
• Strong communication, organizational, and coordination skills.
• Ability to manage multiple tasks, maintain accuracy, and pay close attention to detail.
• Candidates residing in or around Battaramulla are preferred.
• Previous experience in sales coordination, order processing, customer service, or customer fulfilment is an advantage.
• Knowledge of ERP systems such as Odoo, SAP, or Microsoft Dynamics is an added advantage.
• Experience in the IT, technology, distribution, or trading industry is a plus.
• A valid driving licence is an added advantage.

KEY RESPONSIBILITIES

• Coordinate customer orders from order confirmation to final delivery, ensuring smooth and timely fulfilment.
• Liaise with sales, warehouse, procurement, finance, and logistics teams to coordinate order processing and delivery schedules.
• Monitor stock availability, order status, and delivery timelines to minimize delays.
• Communicate with customers regarding order confirmations, delivery updates, and pending requirements.
• Prepare quotations, sales reports, and other relevant sales and fulfilment documentation.
• Maintain accurate customer records and sales order information.
• Follow up on pending orders and resolve order fulfilment-related issues promptly.
• Ensure effective coordination and communication to maintain a high level of customer satisfaction.