Associate Engineer (L1) IT Support (Desktop & Systems)

MINIMUM REQUIREMENTS TO BE FULFILLED

• Age below 35 years.
• Minimum higher diploma or part qualification in IT, Networking, Computer Science or related areas.
• Having vendor certification is considered a value addition.
  Should have minimum 1 - 2 years of work experience attached to IT, systems, desktop or network support.
• Prior experience in a corporate IT support environment will be an advantage.

REQUIRED TECHNICAL KNOWLEDGE

• Expertise in Microsoft Windows 10 & 11, Microsoft Server operating systems, desktop applications, and cloud services such as (Office 365) including installation, configuration, administration, and troubleshooting.
• Should have hands-on experience in hardware system troubleshooting in desktops, laptops, printers, servers, etc.
• Skills in LAN services and IP addressing with ability to configure routers, switches, and wireless access points.
• Configuring, administrating and troubleshooting WAN services such as internet, VPN (IP-VPN / IP Sec) with a better understanding in routing, switching technologies.
• Hand-on experience in install and configure email services (POP / SMTP / IMAP) and email clients.
• Better knowledge in information security aspects, type of threats and prevention methods, end point protection, firewall systems, data backup systems including network-attached storage (NAS) and cloud storage application.

SUCCESSFUL CANDIDATE MUST HAVE (** SUBJECT TO BACKGROUND VERIFICATION)

• Excellent verbal and written communication skills in English and Tamil / Hindi (Preferred), or Sinhala languages.
• Ability to maintain excellent customer support records and satisfy them with your service.
• Should be a good listener, speaker, and quick learner, follow the instructions and assigned duties of the team leaders.
• The ideal candidate would be a good team player with multitasking capabilities and the ability to work calmly in high-pressure, challenging customer environments island wide.
• Should be willing to travel and work with different customers in different environments/ sites island wide.
• Having a valid driving license will be an added advantage, not essential.