Associate Engineer (L1 / L2) - IT & System Support
Battaramulla - Head Office
On-site
Full Time
2 - 4 year/s of experience
No of vacancies: 2
Job Description
- Service Location: Island-wide
- Remuneration: Negotiable
Minimum Requirements to be Fulfilled
- Age below 35 years.
- Minimum higher diploma or part qualification in IT, Networking, Computer Science or related areas.
- Having vendor certification is considered a value addition.
- Should have 2 - 4 years of work experience attached to technical support or information technology.
- Prior experience in a corporate IT support environment will be an advantage.
Required Technical Knowledge
- Expertise in Microsoft Windows 10 & 11, Microsoft Server operating systems, desktop applications, and cloud services such as (Office 365) including installation, configuration, administration, and troubleshooting.
- Should have hands-on experience in hardware system troubleshooting in desktops, laptops, printers, servers, etc.
- Skills in LAN services and IP addressing with ability to configure routers, switches, and wireless access points.
- Configuring, administrating and troubleshooting WAN services such as internet, VPN (IP-VPN / IP Sec) with a better understanding in routing, switching technologies.
- Hand-on experience in install and configure email services (POP / SMTP / IMAP) and email clients.
- Better knowledge in information security aspects, type of threats and prevention methods, end point protection, firewall systems, data backup systems including network-attached storage and cloud storage application.
Successful Candidate Must Have
- Good verbal and written communication skills in English and Sinhala, or Tamil languages.
- Ability to maintain excellent customer support records and satisfy them with your service.
- Should be a good listener, speaker, and quick learner, follow the instructions and assigned duties of the team leaders.
- The ideal candidate would be a good team player with multitasking capabilities and the ability to work calmly in high-pressure, challenging customer environments islandwide.
- Should be willing to travel and work with different customers in different environments/sites island-wide.
- Having a valid driving license will be an added advantage, not essential.