Assistant Engineer (L1) / Trainee - IT & Desktop Support

• Service Location: Island-wide
• Remuneration: Negotiable

Minimum Requirements to be Fulfilled

• Age below 30 years.
• Minimum diploma or part qualification in IT, Networking, Computer Science or related areas.
• Should have 1 - 2 years of work experience attached to technical support or information technology.
• Prior experience in a corporate IT support environment will be an advantage.

Required Technical Knowledge

• Skills in Microsoft Windows 10 & 11, Microsoft Server operating systems, desktop applications, and cloud services such as (Office 365) including installation, configuration, administration, and troubleshooting.
• Should have hands-on experience in hardware system troubleshooting in desktops, laptops, printers, servers, etc.
• Better knowledge IP addressing techniques, LAN and WAN services including internet, VPN, email services.
• Understanding information security aspects, end point protection, data backup systems including network-attached storage and cloud storage application.

Successful Candidate Must Have

• Good verbal and written communication skills in English and Sinhala, or Tamil languages.
• Ability to maintain excellent customer support records and satisfy them with your service.
• Should be a good listener, speaker, and quick learner, follow the instructions and assigned duties of the team leaders.
• The ideal candidate would be a good team player with multitasking capabilities and the ability to work calmly in high-pressure, challenging customer environments islandwide.
• Should be willing to travel and work with different customers in different environments/sites island-wide.
• Having a valid driving license will be an added advantage, not essential.