Assistant Engineer (L1) / Trainee - IT & Desktop Support

Battaramulla - Head Office
Full Time / Trainee
1 - 2 year/s of experience
No of vacancies: 2

Job Description

  • Service Location: Island-wide
  • Remuneration: Negotiable

Minimum Requirements to be Fulfilled

  • Age below 30 years.
  • Minimum diploma or part qualification in IT, Networking, Computer Science or related areas.
  • Should have 1 - 2 years of work experience attached to technical support or information technology.
  • Prior experience in a corporate IT support environment will be an advantage.

Required Technical Knowledge

  • Skills in Microsoft Windows 10 & 11, Microsoft Server operating systems, desktop applications, and cloud services such as (Office 365) including installation, configuration, administration, and troubleshooting.
  • Should have hands-on experience in hardware system troubleshooting in desktops, laptops, printers, servers, etc.
  • Better knowledge IP addressing techniques, LAN and WAN services including internet, VPN, email services.
  • Understanding information security aspects, end point protection, data backup systems including network-attached storage and cloud storage application.

Successful Candidate Must Have

  • Good verbal and written communication skills in English and Sinhala, or Tamil languages.
  • Ability to maintain excellent customer support records and satisfy them with your service.
  • Should be a good listener, speaker, and quick learner, follow the instructions and assigned duties of the team leaders.
  • The ideal candidate would be a good team player with multitasking capabilities and the ability to work calmly in high-pressure, challenging customer environments islandwide.
  • Should be willing to travel and work with different customers in different environments/sites island-wide.
  • Having a valid driving license will be an added advantage, not essential.
Assistant  Engineer (L1)  /  Trainee - IT & Desktop Support Post